Terms & Conditions

Security Policy

Grass Roots Beef uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

– Payments are fully automated with an immediate response. – Your complete credit card number cannot be viewed by Grass Roots Beef or any outside party. – All transactions are performed under 128 Bit SSL Certificate. – All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting  your credit card data. – eWAY is an authorised third party processor for all the major Australian banks. – eWAY at no time touches your funds; all monies are directly transferred from your credit card to the    merchant account held by Grass Roots Beef

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via refrigerated transport within 10 working days; however if goods are unavailable delivery will take a little longer.

Our meat is all delivered from our business address.  Hawthorn Rd, Jindera  NSW  2642

If you wish to query a delivery please contact us at leanne@grassrootsbeef.com.au

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at orders@grassrootsbeef.com.au  within that time if you are not satisfied with your purchase so that we can resolve any problems.  This refund policy does not apply to goods where the packaging has been tampered with or damaged after delivery, or if any attempt has been made to alter the product or if it has been dropped or left unrefrigerated for any period of time. All products must be returned in their original packaging. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via refrigerated transport and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier. Grass Roots Beef will not be responsible or parcels lost or damaged in transit if you choose not to insure.

grassrootsTerms & Conditions